Switching commercial cleaning providers is a decision you want to get right once. The cheapest quote often becomes the most expensive choice when reliability and standards slip. Ask these seven questions before you sign anything.
1. Are you fully insured?
Public liability and employer’s liability insurance are non-negotiable. Ask to see certificates, not just claims.
2. Are your staff vetted and trained?
DBS checks and proper training matter — especially in schools, surgeries and any environment with the public or vulnerable people.
3. How do you guarantee consistency?
Ask about supervision, quality audits and what happens when a regular cleaner is off. Consistency is where most contracts quietly fail.
4. Can you work around our hours?
Out-of-hours, weekend and shift-friendly scheduling should be standard, not a special favour.
5. What is included — and what costs extra?
Get the specification in writing. Clarity up front prevents disputes and surprise invoices later.
6. How do you handle compliance and reporting?
For regulated environments, documented, auditable cleaning is essential. Ask what records you will receive.
7. What happens if we are not happy?
A confident provider backs its work with a clear guarantee and a fast, no-quibble response. If they hesitate here, keep looking.
The Falcon Cleaners standard
We are fully insured, our teams are DBS-checked and trained in-house, and every contract is backed by supervision and a 100% satisfaction guarantee. One trusted partner for offices, schools, surgeries, gyms and industrial sites across the region.