We are committed to providing a high standard of service. If something goes wrong, we want to know so we can put it right. Last updated: 22 June 2026.
Please contact us as soon as possible by phone on 07763 803002 or by email at info@falconcleaners.co.uk, giving your name, the service date and details of your concern.
We will acknowledge your complaint within 2 working days and aim to provide a full response within 10 working days. If we need longer to investigate, we will keep you informed.
Where a cleaning issue is upheld, our satisfaction guarantee means we will return to re-clean the affected areas free of charge, or agree another fair resolution with you.
If you remain unhappy after our response, you may ask for the complaint to be reviewed again by a senior member of the team. We will always try to reach a fair outcome.
Falcon Cleaners · Suite 7, Second Floor, 46–48 Dorney House, High Street, Burnham, SL1 7JP · 07763 803002 · info@falconcleaners.co.uk
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